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Michael Hick
World Expert on International Management Skills and Global Business Success

 

home : speaking & training

Presentation Topic
Global Deals -- Winning and Keeping International Customers

Presentation topics by Michael Hick:

If you want to live in the Future, buy a World Map!
Understanding the Global big picture and how it will affect the way we work and live.

Getting a Global Mindset
Rethinking the way we do Business for the New Era of Global Growth

Global Deals
Winning and Keeping International Customers

The Global Individual
Leadership qualities for a remarkable New Era

Objective:

  • To provide participants with knowledge to attract a profitable customer base in the International marketplace.
  • To teach them how to retain and maintain loyal overseas clients and customers.

What the Audience Will Learn:

  • How to negotiate lasting deals in the world's richest markets.
  • How to market and sell products and services across cultural frontiers.
  • The principals of good global customer service.
  • How to build a first-class corporate reputation anywhere overseas.
  • How to build overseas alliances that stay together.
  • International communication and presentation skills.
  • The keys for building international culture-diverse teams.
  • The essentials for managing overseas operations.
  • How to avoid bribery and corruption and keep safe.

Benefits:

  • Numerous invaluable skills for the global manager.
  • Essential information for international support staff.
  • Focus training for executive overseas postings.
  • Understanding why international customers and suppliers think and act the way they do.
  • Appreciation of the motives and intentions of overseas competitors.
  • Greater accuracy in global strategic planning.

Timing:

  • Seminar/Workshop: Half-day
  • Management Retreat: up to 2 days

Format:

    PowerPoint visuals showing photographs, graphics and essential points for discussion. Highly interactive and participatory. Education through stories, anecdotes and real life case studies taken from research. Information developed by Michael in his book "Global Deals – Marketing and Managing Across Cultural Frontiers". Discussion of issues raised in the book and current news items relevant to the conduct of international trade and the specific needs of the audience.

Support Materials:

  • Book "Global Deals – Marketing and Managing across Cultural Frontiers".
  • Workbook containing program notes and excercises.

Optional Support Materials:

  • Audio CDs
  • Cross Culture CD guides
  • Books

Author of bestselling GLOBAL DEALS - Marketing and Managing Across Cultural Frontiers Michael Hick is an acclaimed international speaker who has made over 2,000 presentations in 35 years throughout North America, Europe, Middle East, Africa, India, Asia, Australia and New Zealand.

What clients are saying about Michael Hick:

"Your breakfast presentation was worth getting up early for! What an inspiring start to my day. I felt anew the pleasure that living in New Zealand brings and was eager to embrace the crazy ever-changing world of global business."

-- Janice Fredric
Auckland, New Zealand

More testimonials...

Michael Hick
Global Business Initiatives
33 Legend Lane
Houston Texas 77024 USA

713-465-9697 tel
713-465-4830 fax
global@michaelhick.com



 

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"Cross-cultural competence is the top critical skill of the 21st century."
www.michaelhick.com
Sunday, May 11, 2008 at 7:22:59pm USA Central